Field Service Technician - Home Security & Smart Tech

ADT; Columbia (MD); On-site; USD 34,000 - 63,000; Full time

Benefits offered by this job

Benefits after 31 days

Casual environment

Medical/Dental/Vision

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions. You will service fire and carbon monoxide detection, networking, hosted video, and access control at customers' homes.

The role requires strong verbal communication, a customer-focused mindset, and a valid driver's license. You will follow wired/wireless procedures, test system signals with central monitoring, and help educate customers on protection features.

Qualifications

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrive in the face of uncertainty.
• Valid driver's license.
• High School degree or the equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused

Thrive in uncertainty

Valid driver's license

High School degree

Education

High School degree or equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions. You will service fire and carbon monoxide detection, networking, hosted video, and access control at customers' homes.

The role requires strong verbal communication, a customer-focused mindset, and a valid driver's license. You will follow wired/wireless procedures, test system signals with central monitoring, and help educate customers on protection features.