Lead Residential Security Technician - Systems Service Pro

ADT; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Casual environment

Health/Dental/Vision + 401k

Paid vacation

Tuition reimbursement

Career growth

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions at customer locations. Responsibilities include servicing fire and CO detection, networking, hosted video solutions and access control, and following wiring and connection procedures.

You will test and validate system signals with central monitoring to ensure proper service.

Qualifications

• Service experience is required.
• Technical aptitude is necessary to troubleshoot and configure security systems.
• Strong verbal communication helps in customer interactions.
• Customer focused mindset is essential to deliver quality service.
• Ability to thrive in uncertain situations and adapt to changing tasks.
• Valid driver’s license is required.

Responsibilities

• Troubleshoot, configure, reconstruct and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Thrive in uncertainty

Valid driver’s license

Education

High School diploma or equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions at customer locations. Responsibilities include servicing fire and CO detection, networking, hosted video solutions and access control, and following wiring and connection procedures.

You will test and validate system signals with central monitoring to ensure proper service.