Residential Security Technician - Field Service

ADT; Morrisville (AL); On-site; USD 24,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Tuition reimbursement

Referral bonuses

Career growth

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions at customer locations. You will service fire and CO detectors, networking, hosted video, and access control, following wired and wireless installation procedures and testing signals with central monitoring.

The role requires service experience, technical aptitude, strong verbal communication, and a customer‑driven mindset.

Qualifications

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions at customer locations. You will service fire and CO detectors, networking, hosted video, and access control, following wired and wireless installation procedures and testing signals with central monitoring.

The role requires service experience, technical aptitude, strong verbal communication, and a customer‑driven mindset.