Residential Sales Support Specialist

The Hilldrup Companies; Stafford (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

The Hilldrup Companies is seeking a Customer Care Representative in Stafford, VA to support the Residential Sales Team by handling inquiries and scheduling appointments. You will be the first point of contact via phone, website, and other channels, tracking lead sources and maintaining records of inquiry-to-appointment ratios.

You will perform related administrative tasks and use common office software to communicate professionally and ensure a smooth customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer-focus skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Track and report lead sources while maintaining accurate records of inquiry-to-appointment ratios.
• Receive and manage incoming inquiries via phone, website, and internet-based platforms.
• Utilize scheduling tools and basic office software to support the sales team.

Skills

Customer Focused

Communicative

Resilient

Inclusion-minded

Multi-task

Education

High school diploma or equivalent

Job description

The Hilldrup Companies is seeking a Customer Care Representative in Stafford, VA to support the Residential Sales Team by handling inquiries and scheduling appointments. You will be the first point of contact via phone, website, and other channels, tracking lead sources and maintaining records of inquiry-to-appointment ratios.

You will perform related administrative tasks and use common office software to communicate professionally and ensure a smooth customer experience.