Inside Sales Specialist - Customer Success & Solutions

DPR Construction; Reston (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

DPR Construction in Reston, VA is seeking an experienced Inside Sales and Customer Support professional to manage customer inquiries, quotes, orders, and fulfillment. You will serve as the primary internal contact for accurate processing and timely resolution, applying strong product knowledge to support revenue growth and customer satisfaction.

You will collaborate with outside sales representatives, branch leadership, and internal support teams to identify customer needs, coordinate

Qualifications

• High school diploma or equivalent experience required.
• 3-5 years of related experience in inside sales or customer service.
• 2-4 years of experience in construction supplies, equipment industry, or related field preferred.

Responsibilities

• Manages customer interactions throughout the order lifecycle, including inquiries, quoting, order processing, fulfillment, and issue resolution.
• Creates and maintains accurate sales quotes, sales orders, invoices, and rental or re-rental contracts.
• Coordinates purchasing activities for inventory, drop-ship items, re-rented equipment, and site services.
• Supports inventory, equipment, and receiving activities by maintaining accurate records and resolving discrepancies.
• Collaborates with outside sales representatives and branch leadership to identify customer needs and recommend solutions.
• Leverages product and equipment knowledge to support customer decision-making and resolve service-related issues.
• Prioritize daily tasks and manages time effectively to consistently meet service standards

Skills

Inside sales

Customer service

Order processing

Quoting

Education

High school diploma

Job description

DPR Construction in Reston, VA is seeking an experienced Inside Sales and Customer Support professional to manage customer inquiries, quotes, orders, and fulfillment. You will serve as the primary internal contact for accurate processing and timely resolution, applying strong product knowledge to support revenue growth and customer satisfaction.

You will collaborate with outside sales representatives, branch leadership, and internal support teams to identify customer needs, coordinate