Customer Care Representative

Hilldrup; Stafford (VA); On-site; USD 36,000 - 46,000; Full time

Job summary

Hilldrup in Stafford, VA is seeking a customer-focused administrative support specialist for the Residential Sales Team. You will be the first point of contact for relocating prospective customers via phone, website, and internet-based leads, and you will schedule appointments and track lead sources.

You will also maintain accurate records of inquiry-to-appointment ratios and assist with related administrative tasks as needed to support sales activities.

Qualifications

• Requires high school diploma or equivalent.

Responsibilities

• Track and report lead sources while maintaining accurate records of inquiry-to-appointment ratios.

Skills

Customer focused

Collaborative

Communicative

Resilient

Inclusion

Computer proficiency

Phone etiquette

Multi-task

Education

High school diploma

Tools

Email

Spreadsheets

Scheduling tools

Chat platforms

Job description

Job Summary

You will support the Residential Sales Team byidentifyingprospective relocating customers and managing the appointment scheduling process. You will be the first point of contact for incoming inquiries via phone, website, and other internet-based lead sources.

Job Summary

You will support the Residential Sales Team byidentifyingprospective relocating customers and managing the appointment scheduling process. You will be the first point of contact for incoming inquiries via phone, website, and other internet-based lead sources.

This role requires you to track and report all lead sources whilemaintainingaccuraterecords of inquiry-to-appointment ratios.You will also be responsible for supporting related administrative tasks as needed.

Supervisory Responsibilities

None

Key Duties and Responsibilities

Required

• Track and report lead sources whilemaintainingaccuraterecords of inquiry-to-appointment ratios.


• Receive and manage incoming inquiries via phone, website, and internet-based platforms.


• Utilize computer programs including email, spreadsheets, scheduling tools, and chat platforms.


• Communicate effectively using proper phone etiquette and professional written/oral skills.


• Required Experience/Skills:

Education/Work Experience/Certificates

Required education:High school diploma and/or equivalent

Skills

• Customer FocusedCollaborativeCommunicativeResilient


• Strive for inclusion of othersComputerproficiencyPhone etiquetteMulti-task

Physical Requirements

Ability to sit for extended periods while managing customer inquiries, scheduling appointments, tracking leads, and performing other computer-based duties. Ability to frequently use a computer, keyboard, mouse, telephone/headset, and other standard office equipment. Ability to communicate frequently by telephone and electronic communication with prospective customers, sales team members, and other business contacts throughout the workday. Ability to occasionally stand, walk, bend, reach, or stoop to access records, files, office equipment, or supplies. Ability to occasionally lift, carry, or move files, office supplies, and other materials weighing up to 20 pounds, with or without reasonable accommodation.

PI288181993