Customer Care Representative

The Hilldrup Companies; Stafford (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

The Hilldrup Companies is seeking a Customer Care Representative in Stafford, VA to support the Residential Sales Team by handling inquiries and scheduling appointments. You will be the first point of contact via phone, website, and other channels, tracking lead sources and maintaining records of inquiry-to-appointment ratios.

You will perform related administrative tasks and use common office software to communicate professionally and ensure a smooth customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer-focus skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Track and report lead sources while maintaining accurate records of inquiry-to-appointment ratios.
• Receive and manage incoming inquiries via phone, website, and internet-based platforms.
• Utilize scheduling tools and basic office software to support the sales team.

Skills

Customer Focused

Communicative

Resilient

Inclusion-minded

Multi-task

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative

Booking Salesperson Resid Full Time Regular Admin Support Worker Stafford, VA, US

Salary Range: $16.00 To $19.00 Hourly

Job Summary:

You will support the Residential Sales Team byidentifyingprospective relocating customers and managing the appointment scheduling process. You will be the first point of contact for incoming inquiries via phone, website, and other internet-based lead sources.

This role requires you to track and report all lead sources whilemaintaining accurate records of inquiry-to-appointment ratios. You will also be responsible for supporting related administrative tasks as needed.

Supervisory Responsibilities:

None

Key Duties and Responsibilities

• Track and report lead sources whilemaintaining accurate records of inquiry-to-appointment ratios.
• Receive and manage incoming inquiries via phone, website, and internet-based platforms.
• Utilize computer programs including email, spreadsheets, scheduling tools, and chat platforms.
• Communicate effectively using proper phone etiquette and professional written/oral skills.

Required Experience/Skills:

Education/Work Experience/Certificates

• Required education:High school diploma and/or equivalent

Skills

• Customer Focused
• Communicative
• Resilient
• Strive for inclusion of others
• Multi-task

Physical Requirements:

• Ability to sit for extended periods while managing customer inquiries, scheduling appointments, tracking leads, and performing other computer-based duties.
• Ability to frequently use a computer, keyboard, mouse, telephone/headset, and other standard office equipment.
• Ability to communicate frequently by telephone and electronic communication with prospective customers, sales team members, and other business contacts throughout the workday.
• Ability to occasionally stand, walk, bend, reach, or stoop to access records, files, office equipment, or supplies.
• Ability to occasionally lift, carry, or move files, office supplies, and other materials weighing up to 20 pounds, with or without reasonable accommodation.