Residential Fiber Technician: Install, Educate & Delight

Astound Broadband; Seattle (WA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound Broadband in Seattle, WA is hiring a Field Technician to perform residential installs and disconnects (data, video, phone) on customer premises.

You will ensure correct RF and signal levels, record results, and uphold safety and quality standards to minimize repeat service calls. The role emphasizes customer service, clear communication with dispatch, and opportunities for upsell where appropriate. This is a full-time, on-site position with comprehensive benefits.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Basic communication and customer service skills required.
• Must maintain satisfactory driving record.

Responsibilities

• Performs residential installs and disconnects on customer premises per standards.
• Ensure RF and signal levels are within specifications before completion.
• Maintain communication with leadership and dispatch to ensure productive routes.
• Provide customer education on products/services and upsell opportunities where applicable.
• Operate company vehicle safely.
• Other duties as assigned.

Education

High school diploma or equivalent

Tools

Ladder

Hand or Power Tools

Valid driver's license

Job description

Astound Broadband in Seattle, WA is hiring a Field Technician to perform residential installs and disconnects (data, video, phone) on customer premises.

You will ensure correct RF and signal levels, record results, and uphold safety and quality standards to minimize repeat service calls. The role emphasizes customer service, clear communication with dispatch, and opportunities for upsell where appropriate. This is a full-time, on-site position with comprehensive benefits.