Entry-Level Broadband Installer – Home Tech Pro

Astound; Waco (TX); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

401k retirement plan with employer‑to‑

Medical, dental, vision, life and STD

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is hiring an entry-level Residential Install Technician to perform on-site data, video, and phone installations according to our standards.

You will ensure quality RF and signal levels, educate customers on products and services, and maintain clear communication with leadership and dispatch to keep routes productive and safe. Training provided.

The role emphasizes safety, teamwork, and excellent service, with comprehensive benefits and opportunities for growth within Astound.

Qualifications

• High school diploma or equivalent is required.
• Entry level with 0 years of experience.
• Valid driver’s license and satisfactory driving record.
• Familiarity with ladders and basic tool handling.
• Strong customer service and communication skills.
• Basic computer skills and ability to learn new systems.
• Strong problem solving and time management.
• Ability to work both independently and in a team.

Responsibilities

• Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

Skills

Customer service

Communication

Basic computer skills

Time management

Teamwork

Working alone

Aptitude to learn

Problem solving

Valid driver’s license

Driving knowledge

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is hiring an entry-level Residential Install Technician to perform on-site data, video, and phone installations according to our standards.

You will ensure quality RF and signal levels, educate customers on products and services, and maintain clear communication with leadership and dispatch to keep routes productive and safe. Training provided.

The role emphasizes safety, teamwork, and excellent service, with comprehensive benefits and opportunities for growth within Astound.