Home Fiber Internet Installer & Tech Specialist

Astound; Seattle (WA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Broadband Technician I–III to perform residential installations and disconnects (data, video, phone) at customer premises. You will ensure RF and signal levels meet specifications, contributing to a positive customer experience and minimizing callbacks.

You will stay in contact with leadership and dispatch to maintain productive routes, while educating customers on products and services.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladder and hand/power tools.
• Basic computer skills and willingness to learn new skills.
• Strong communication and time-management abilities.

Responsibilities

• Performs residential installs and disconnects (data, video, phone) on customer premises according to standards and specs.
• Ensure correct RF and signal levels before completion to reduce callbacks and truck rolls.
• Maintain communication with leadership and dispatch for productive routing and safety.
• Educate customers on products/services and upsell opportunities to increase satisfaction.
• Operate company vehicle safely and responsibly.
• Other duties as assigned.

Skills

Customer Service

Communication

Time Management

Problem solving

Teamwork

Basic Computer Skills

Aptitude to learn new skills

Education

High school diploma or equivalent

Tools

Ladder

Hand or Power Tools

Job description

Astound is seeking a Broadband Technician I–III to perform residential installations and disconnects (data, video, phone) at customer premises. You will ensure RF and signal levels meet specifications, contributing to a positive customer experience and minimizing callbacks.

You will stay in contact with leadership and dispatch to maintain productive routes, while educating customers on products and services.