Entry-Level Broadband Technician: Install, Educate & Upsell

Grande Communications Networks LLC; Dallas (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

401k with employer match

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

STD Insurance

Paid Time Off

Floating Holidays

Paid Holidays

Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is hiring a field technician to perform residential installs and disconnects on customer premises, following company standards. You will ensure proper RF and signal levels, while maintaining safety and communicating with dispatch to support productive routes.

This entry-level role requires a high school diploma, a valid driver’s license, and the ability to lift up to 75 lbs. The job offers full-time hours in Texas with benefits and opportunities for bonuses.

Qualifications

• High school diploma or equivalent.
• 0 years experience (Entry Level).
• Valid driver's license and satisfactory driving record.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn to skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.

Responsibilities

• Performs residential installs and disconnects on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject‑matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

Skills

Customer service

Verbal communication

Time management

Teamwork

Problem solving

Basic computer skills

Learning aptitude

Driving license

Ladder knowledge

Tools usage

Education

High school diploma or equivalent

Job description

Astound is hiring a field technician to perform residential installs and disconnects on customer premises, following company standards. You will ensure proper RF and signal levels, while maintaining safety and communicating with dispatch to support productive routes.

This entry-level role requires a high school diploma, a valid driver’s license, and the ability to lift up to 75 lbs. The job offers full-time hours in Texas with benefits and opportunities for bonuses.