Broadband Technician — Install, Educate & Upsell Customers

Astound; Seattle (WA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision insurance

Paid time off

Job summary

Astound is hiring a Broadband Technician I-III in Seattle, WA. You will perform on-site residential installations and disconnects, ensuring RF and signal levels meet specs while delivering a positive customer experience.

The role emphasizes safe vehicle operation, effective communication with dispatch, and opportunities to educate customers on products and potential upsells. Entry-level applicants are welcomed, with comprehensive training provided.

Qualifications

• High school diploma or equivalent required.
• Entry-level position accepted with 0 experience.
• Aptitude to learn new skills is required.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) on customer premises.
• Maintain correct RF and signal levels within specifications before completion to minimize callbacks.
• Communicate with leadership and dispatch to maintain productive routes and safety.
• Provide customer education on products and services, including upsell opportunities.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Ladder knowledge

Hand tools

Power tools

Customer service

Communication

Basic computer skills

Time management

Teamwork

Problem solving

Driving

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is hiring a Broadband Technician I-III in Seattle, WA. You will perform on-site residential installations and disconnects, ensuring RF and signal levels meet specs while delivering a positive customer experience.

The role emphasizes safe vehicle operation, effective communication with dispatch, and opportunities to educate customers on products and potential upsells. Entry-level applicants are welcomed, with comprehensive training provided.