Field Broadband Technician - Install, Educate & Upsell

Astound; Seattle (WA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holiday

Paid holidays

Sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Broadband Technician to perform residential installs and disconnects on customer premises in Seattle, WA. The role requires ensuring RF and signal levels meet specifications and delivering a positive customer experience.

You will educate customers about products, communicate with dispatch, and operate a company vehicle safely. High school diploma and valid driver's license required; no prior telecom experience necessary.

Qualifications

• Education: High school diploma or equivalent
• Experience: 0 (Entry Level)
• Maintain satisfactory driving record and have a valid driver's license
• Knowledge of Ladder; Hand or Power Tools
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone

Responsibilities

• Performs residential installs and disconnects on customer premises according to organizational standards and specs
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion
• Maintain appropriate levels of communication with leadership and dispatch
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with upsell opportunities
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

Skills

Customer Service

Communication

Time Management

Teamwork

Problem Solving

Basic Computer Skills

Learn New Skills

Working Alone

Aptitude to Learn

Education

High School Diploma

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound is seeking a Broadband Technician to perform residential installs and disconnects on customer premises in Seattle, WA. The role requires ensuring RF and signal levels meet specifications and delivering a positive customer experience.

You will educate customers about products, communicate with dispatch, and operate a company vehicle safely. High school diploma and valid driver's license required; no prior telecom experience necessary.