Residential Fiber Field Technician II – Onsite Installations

Socket Fiber; Lamar (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and 401

401k with match

Free fiber service

Tuition reimbursement

Community engagement opportunities

Job summary

Socket Fiber is seeking a Field Technician II to perform on-site fiber installation and repair for residential customers across Missouri markets. You will install and configure customer equipment, ensure safety, document work, and travel to service areas.

A valid driver’s license and ability to lift 70 lbs are required; on-call rotation includes nights and weekends. This role offers competitive pay and benefits.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license required.
• On-call rotation including nights, weekends and holidays.
• Ability to lift up to 70 lbs and work outdoors in various weather conditions.
• Comfortable climbing ladders and operating bucket trucks.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver exceptional customer experience—professional, friendly and knowledgeable during service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to codes and standards.
• Complete accurate and timely documentation of service activities.

Skills

Customer service

Communication

Safety awareness

Problem solving

Willingness to learn

Education

High School diploma or equivalent

Valid driver’s license

Job description

Socket Fiber is seeking a Field Technician II to perform on-site fiber installation and repair for residential customers across Missouri markets. You will install and configure customer equipment, ensure safety, document work, and travel to service areas.

A valid driver’s license and ability to lift 70 lbs are required; on-call rotation includes nights and weekends. This role offers competitive pay and benefits.