Residential Fiber Field Tech II — Install & Connect

Socket Telecom LLC; Lamar (MO); Presencial; USD 30 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Benefits package

Free fiber service

Tuition reimbursement

Counseling for employees and families

Community engagement opportunities

Resumo da oferta

Socket Fiber is seeking a Field Technician II to provide expert on-site installation and repair services for residential customers. This role requires travel across Missouri markets and working in varied environments to ensure a seamless customer experience with Socket's fiber network.

You will install and configure customer equipment, diagnose connectivity issues, and adhere to safety standards while building lasting relationships with clients.

Qualificações

• High School diploma or equivalent.
• Valid driver's license with no restrictions.
• Ability to lift up to 70 lbs.
• Willingness to obtain a class E license if offered.

Responsabilidades

• Install and repair residential and business internet and phone services.
• Install and configure customer equipment (routers, modems, Wi‑Fi gateways).
• Deliver excellent customer experience: professional, friendly and knowledgeable on service visits.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling per codes and standards.
• Document service activities accurately and timely.
• Safely operate company vehicles and equipment (ladders, bucket trucks) per safety protocols.

Conhecimentos

Customer service

Communication

Problem solving

Safety awareness

Formação académica

High School diploma or equivalent

Ferramentas

Bucket truck operation

Ladder safety

Cable testing equipment

Descrição da oferta de emprego

Socket Fiber is seeking a Field Technician II to provide expert on-site installation and repair services for residential customers. This role requires travel across Missouri markets and working in varied environments to ensure a seamless customer experience with Socket's fiber network.

You will install and configure customer equipment, diagnose connectivity issues, and adhere to safety standards while building lasting relationships with clients.