Fiber Field Technician II: Residential Installations

Socket Telecom LLC; Oak Grove (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay plus bonus potential

Health, dental, vision, life insurance

401k with match

Free fiber service (if available)

Tuition reimbursement

Job summary

Socket Fiber is seeking a Field Technician II to perform on-site installations for residential customers across Missouri markets. You will install and configure customer equipment, diagnose connectivity issues, and document service activities while traveling to service areas.

A strong emphasis on safety, accurate documentation, and customer-focused service is essential. Requirements include a high school diploma or equivalent, a valid driver's license, ability to lift up to 70 lbs, and

Qualifications

• High School diploma or equivalent required.
• Valid driver's license with no restrictions.
• Ability to participate in on-call rotation including nights, weekends, and holidays.
• Able to lift up to 70 lbs. and operate bucket truck up to 300 lbs.
• Willingness to obtain a class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment (routers, modems, Wi‑Fi gateways).
• Deliver exceptional customer experience during service visits.
• Diagnose and resolve connectivity and service issues.
• Install, terminate, and test network cabling per codes and standards.
• Complete accurate documentation of service activities.
• Safely operate vehicles and equipment per safety protocols.

Skills

Safety focus

Communication skills

Self-motivated

Attention to detail

Adaptability

Education

High School diploma or equivalent

Tools

Bucket truck operation

CAT3/CAT5 cabling

Job description

Socket Fiber is seeking a Field Technician II to perform on-site installations for residential customers across Missouri markets. You will install and configure customer equipment, diagnose connectivity issues, and document service activities while traveling to service areas.

A strong emphasis on safety, accurate documentation, and customer-focused service is essential. Requirements include a high school diploma or equivalent, a valid driver's license, ability to lift up to 70 lbs, and