Fiber Field Technician II — Onsite Installations & Growth

Socket Fiber; Oak Grove (MO); Sur place; USD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, life

401k with match

Free fiber service (where available)

Tuition reimbursement

On-call incentive potential

Career growth opportunities

Résumé du poste

Socket Fiber seeks a Field Technician II to deliver expert on-site installation for residential customers across Missouri. You will install and configure customer equipment, test networks, and ensure a smooth service experience with professionalism on every visit.

The role requires climbing ladders, operating bucket trucks, and flexible scheduling including weekends, with a strong emphasis on safety and customer satisfaction.

Qualifications

• High School diploma or equivalent.
• Experience in telecommunications, installation, construction, and utility work.
• Must possess and maintain a valid driver's license with no restrictions.
• Ability to participate in on-call rotation including nights, weekends and holidays.
• Able to lift up to 70 lbs and work outdoors in various weather conditions.
• Able to climb ladders up to 32 ft and operate a bucket truck safely.
• Flexible schedule with Saturdays and/or Sundays.

Responsabilités

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, per safety protocols and regulations.
• Maintain a clean driving record and represent Socket in the field.

Connaissances

Field installation

Customer service

Driving safety

Communication

Problem solving

Formation

High School diploma or equivalent

Outils

CAT3 cabling

CAT5 cabling

LAN/WAN basics

ADSL/xDSL testing

Bucket truck operation

Description du poste

Socket Fiber seeks a Field Technician II to deliver expert on-site installation for residential customers across Missouri. You will install and configure customer equipment, test networks, and ensure a smooth service experience with professionalism on every visit.

The role requires climbing ladders, operating bucket trucks, and flexible scheduling including weekends, with a strong emphasis on safety and customer satisfaction.