Field Service Technician II - Fiber Installations

Socket; Oak Grove (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Insurance package

401k with match

Free counseling

Free fiber service

Tuition reimbursement

Community engagement

Values-driven culture

Job summary

Socket Fiber is seeking a Field Technician II to perform on-site residential installations and repairs across Missouri markets. You will install customer equipment, test connectivity, and ensure a superior customer experience while traveling to service areas.

The role requires physical ability, a valid driver's license, and a flexible schedule including on-call shifts. Competitive pay and benefits accompany this field position with safety as a priority.

Qualifications

• High School diploma or equivalent is required.
• Valid driver's license with no restrictions.
• Ability to lift up to 70 lbs and operate a bucket truck up to 300 lbs.
• Willingness to work on-call including nights, weekends, and holidays.
• Must be able to work outdoors in various weather conditions.

Responsibilities

• Perform independent installations and repairs for residential internet and phone services.
• Install and configure customer equipment (routers, modems, Wi-Fi gateways).
• Deliver professional customer service during all service visits.
• Diagnose and resolve connectivity issues with accuracy and efficiency.
• Install and test network cabling; document service activities promptly.

Skills

Cable installation

LAN/WAN basics

Safety compliance

On-call versatility

Communication

Education

High School diploma or equivalent

Tools

Bucket truck operation

Cable testing

Router/modem configuration

Job description

Socket Fiber is seeking a Field Technician II to perform on-site residential installations and repairs across Missouri markets. You will install customer equipment, test connectivity, and ensure a superior customer experience while traveling to service areas.

The role requires physical ability, a valid driver's license, and a flexible schedule including on-call shifts. Competitive pay and benefits accompany this field position with safety as a priority.