Fiber Field Technician II — Install & Optimize Homes

Socket; Harrisonville (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, life benefits

401k with match

Free fiber service (if available)

Tuition reimbursement

Job summary

Socket Fiber is seeking a Field Technician II to deliver expert onsite installation services for residential customers across Missouri markets. The role involves traveling to service areas and working in various conditions, installing customer equipment and testing network cabling with focus on safety and customer experience.

You will diagnose issues, complete documentation, and maintain professionalism on every service visit while navigating outdoor environments and on-call rotations.

Qualifications

• High School diploma or equivalent is required.
• Experience in telecommunications, installation, construction, and utility work is preferred.
• Must possess and maintain a valid driver's license with no restrictions.
• Ability to participate in an on-call rotation including nights, weekends and holidays.
• Able to lift up to 70 lbs and operate a bucket truck within safety guidelines.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi‑Fi gateways.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling in accordance with codes and standards.
• Complete accurate and timely documentation of service activities.

Skills

Safety awareness

Customer service

Communication skills

Attention to detail

Education

High School diploma or equivalent

Job description

Socket Fiber is seeking a Field Technician II to deliver expert onsite installation services for residential customers across Missouri markets. The role involves traveling to service areas and working in various conditions, installing customer equipment and testing network cabling with focus on safety and customer experience.

You will diagnose issues, complete documentation, and maintain professionalism on every service visit while navigating outdoor environments and on-call rotations.