Field Technician II: Fiber Internet Installer (Travel)

Socket Fiber; Harrisonville (MO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + bonus potential or /

Medical, dental, vision, life, and 401

Free fiber service (if available in‑my

Tuition reimbursement for personal and

Community engagement opportunities

Culture that values results, effort, &

Job summary

Socket Fiber is seeking a skilled Field Technician II to join our Missouri service area, delivering on-site installation and repair services for residential customers. This role requires travel across our expanding Missouri markets and the ability to work in varied weather and environments.

You will install customer equipment, diagnose connectivity issues, and maintain a strong focus on safety and customer satisfaction.

Qualifications

• High School diploma or equivalent.
• Valid driver’s license without restrictions.
• Willingness to participate in on-call rotation including nights, weekends, holidays.
• Ability to work outdoors in various weather conditions and lift up to 70 lbs.
• Experience in telecommunications or installation is preferred.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.

Skills

Customer service

Safety-focused work

Communication skills

Attention to detail

Problem-solving

Education

High School diploma or equivalent

Tools

CAT3 cabling

CAT5 cabling

Bucket truck operation

Job description

Socket Fiber is seeking a skilled Field Technician II to join our Missouri service area, delivering on-site installation and repair services for residential customers. This role requires travel across our expanding Missouri markets and the ability to work in varied weather and environments.

You will install customer equipment, diagnose connectivity issues, and maintain a strong focus on safety and customer satisfaction.