Field Technician II — Fiber Internet Install & Support

Socket; Missouri; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Medical, dental, vision, life, and 401

Free fiber service

Tuition reimbursement

Community engagement opportunities

Culture values integrity

Job summary

Socket Fiber is hiring a Field Technician II to perform on-site installations and repairs for residential customers across Missouri's expanding service areas. You will install and configure customer equipment, test networks, and ensure a seamless, professional service experience in the field.

You will travel to service sites, work in various weather conditions, operate bucket trucks, and adhere to safety protocols while delivering high-quality connectivity and customer satisfaction on every

Qualifications

• High School diploma or equivalent.
• Previous experience in telecommunications, installation, construction, and utility work.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, including nights, weekends, and holidays.
• Able to work outdoors in various weather conditions and lift up to 70 lbs.
• Willingness to obtain a class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.

Skills

Valid driver’s license

Customer service

Safety awareness

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Bucket truck operation

LAN/WAN knowledge

Cable testing equipment

Job description

Socket Fiber is hiring a Field Technician II to perform on-site installations and repairs for residential customers across Missouri's expanding service areas. You will install and configure customer equipment, test networks, and ensure a seamless, professional service experience in the field.

You will travel to service sites, work in various weather conditions, operate bucket trucks, and adhere to safety protocols while delivering high-quality connectivity and customer satisfaction on every