Residential Dispatch & Route Coordinator

Waste Pro USA Inc.; Kenner (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Waste Pro USA Inc. in Kenner, LA is seeking a Dispatcher to coordinate daily routes and communicate with drivers to respond to service orders, balance costs, and ensure on-time deliveries.

The role involves assigning routes, entering data into Tower/Trackese, solving issues with customers and internal teams, and maintaining driver communications in a fast-paced office setting. Strong organizational skills, reliability and ability to work under pressure are essential.

Qualifications

• High school diploma or GED; minimum 6 months of related work experience.
• Experience in waste, transportation, or logistics is preferred.
• Customer service experience in a call center environment is preferred.
• Proficient in MS Office and typing.
• Ability to stay calm under pressure and communicate professionally.

Responsibilities

• Maintain contact between drivers and home base; dispatch to calls as received.
• Assign routes and service tickets; close tickets daily.
• Plan and monitor daily route assignments for various driver types.
• Troubleshoot delivery/pickup problems and communicate with drivers and customers.

Skills

Phone skills

2-way radio skills

MS Office

Typing skills

Problem solving under pressure

Team communication

Education

High school diploma or GED

Tools

Tower

Trackese

Job description

Waste Pro USA Inc. in Kenner, LA is seeking a Dispatcher to coordinate daily routes and communicate with drivers to respond to service orders, balance costs, and ensure on-time deliveries.

The role involves assigning routes, entering data into Tower/Trackese, solving issues with customers and internal teams, and maintaining driver communications in a fast-paced office setting. Strong organizational skills, reliability and ability to work under pressure are essential.