Logistics Dispatcher: Route Planning & Driver Coordination

Waste Pro USA Inc.; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Waste Pro USA Inc. in Houston is seeking a Dispatcher to coordinate driver communications, respond to service orders, schedule routes, and resolve routing issues. The role involves daily data entry, ticket closure, and ensuring smooth operations across the driver teams.

The position emphasizes balancing customer needs with driver availability and maintaining accurate records in systems such as Tower and Trackese. Office-based work in a fast-paced environment is required.

Qualifications

• Dispatcher role coordinating with drivers to respond to service orders.
• Strong communication to relay information between home base, drivers and customers.
• Accurate data entry and record keeping of routes and tickets.

Responsibilities

• Maintain contact between drivers and home base and dispatch drivers to calls as they come in.
• Assign routes and service tickets to drivers and close tickets daily.
• Plan and monitor daily route assignments for residential, roll-off and commercial drivers.

Skills

Communication skills

Time management

Problem solving

Team coordination

Customer service

Tools

Tower

Trackese

Job description

Waste Pro USA Inc. in Houston is seeking a Dispatcher to coordinate driver communications, respond to service orders, schedule routes, and resolve routing issues. The role involves daily data entry, ticket closure, and ensuring smooth operations across the driver teams.

The position emphasizes balancing customer needs with driver availability and maintaining accurate records in systems such as Tower and Trackese. Office-based work in a fast-paced environment is required.