Dispatch & Route Planning Specialist

wasteprocareers; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Waste Pro USA is seeking a Dispatcher to coordinate with drivers, respond to service orders, schedule deliveries, and ensure routing accuracy. This office-based role involves balancing cost and speed of response while maintaining data integrity in our systems.

You will work with Customer Service and Supervisors to resolve issues, relay service changes to the team, and support daily routing for residential, roll-off and commercial drivers.

Qualifications

• High school diploma or GED and a minimum of 6 months related work experience required.
• Experience within Waste, transportation, or logistics is preferred.
• Previous customer service experience in a call center environment preferred.
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
• Computer proficiency- MS Office and Typing skills.

Responsibilities

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Communicate service changes to Sales staff.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up.

Skills

Customer service

Telephone skills

Typing skills

Radio communication

MS Office

Education

High school diploma or GED

Tools

Tower

Trackese

Job description

Waste Pro USA is seeking a Dispatcher to coordinate with drivers, respond to service orders, schedule deliveries, and ensure routing accuracy. This office-based role involves balancing cost and speed of response while maintaining data integrity in our systems.

You will work with Customer Service and Supervisors to resolve issues, relay service changes to the team, and support daily routing for residential, roll-off and commercial drivers.