Residential Concierge & Guest Services Specialist

associacareers; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

associacareers is seeking a Front Desk Agent in Miami to greet visitors, verify access, and safeguard residents’ homes. You will handle packages, monitor cameras, respond to inquiries, and coordinate with maintenance and management to ensure a smooth operation.

Ideal candidates have a high school diploma, strong English communication skills, and the ability to work independently with attention to detail and a calm, professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Fluency in English both verbally and non‑verbally.

Responsibilities

• Greet visitors and verify access to units and facilities.
• Coordinate and monitor deliveries and packages for residents.
• Monitor security cameras and exterior doors for a secure environment.
• Answer phones professionally and assist residents and guests.
• Collaborate with building staff to meet residents' service needs.
• Maintain front desk area in a professional, clean condition.

Skills

Customer service

English fluency

Attention to detail

Multitasking

Communication

Teamwork

Problem solving

Crisis management

Education

High school diploma

Tools

Property Management System (PMS)

Phone/Point of Sale systems

Job description

associacareers is seeking a Front Desk Agent in Miami to greet visitors, verify access, and safeguard residents’ homes. You will handle packages, monitor cameras, respond to inquiries, and coordinate with maintenance and management to ensure a smooth operation.

Ideal candidates have a high school diploma, strong English communication skills, and the ability to work independently with attention to detail and a calm, professional demeanor in a fast-paced environment.