Luxury Residential Front Desk Agent — Elite Guest Service

Associa; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Associa is seeking a Front Desk Agent in Miami to greet residents and guests, verify access, and provide top-tier resident service. You will monitor cameras, handle packages, and coordinate with maintenance and property management to ensure a secure, welcoming environment.

Ideal candidates have 2+ years in customer service, strong English communication, and a background in hospitality. Proficiency in multiple languages is a plus; on-site work with shift coverage is required.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.
• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Responsibilities

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.
• Job Type: Full-time
• Experience: Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)
• Education: High school (Required)
• Language: Spanish, Russian, Portuguese preferred

Skills

Customer service

Attention to detail

Communication

Teamwork

Spanish, Russian, Portuguese

Education

High school diploma

Some college or hospitality training

Job description

Associa is seeking a Front Desk Agent in Miami to greet residents and guests, verify access, and provide top-tier resident service. You will monitor cameras, handle packages, and coordinate with maintenance and property management to ensure a secure, welcoming environment.

Ideal candidates have 2+ years in customer service, strong English communication, and a background in hospitality. Proficiency in multiple languages is a plus; on-site work with shift coverage is required.