Resident Concierge & Front Desk Security

associacareers; Miami (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

associacareers in Miami is seeking a Front Desk Agent to greet visitors, verify access to residences, and serve as the gatekeeper for residents. The role requires strong customer service skills, basic arithmetic, and English fluency, with a focus on discretion and confidentiality.

Responsibilities include package handling, monitoring security cameras, coordinating deliveries, answering phones, and collaborating with maintenance and management to meet residents' needs.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Fluency in English both verbally and non‑verbally.
• Input and access information in the property management system.
• Ability to handle crisis situations calmly and with good judgment.
• Attention to detail, speed and accuracy in job duties.
• Teamwork and ability to work with minimal supervision.

Responsibilities

• Greet visitors and verify access to units.
• Coordinate deliveries and monitor security cameras.
• Monitor exterior doors and secure the environment.
• Answer telephone professionally and provide directions.
• Assist in daily front desk procedures and communication between staff.
• Maintain clean and professional appearance during shift.
• Follow safety policies and handle emergencies.
• Handle crisis situations calmly and discreetly.
• Other duties as assigned by management.

Skills

Customer service

English fluency

Attention to detail

Teamwork

Discretion/confidentiality

Crisis handling

Basic arithmetic

Communication

Education

High school diploma

Job description

associacareers in Miami is seeking a Front Desk Agent to greet visitors, verify access to residences, and serve as the gatekeeper for residents. The role requires strong customer service skills, basic arithmetic, and English fluency, with a focus on discretion and confidentiality.

Responsibilities include package handling, monitoring security cameras, coordinating deliveries, answering phones, and collaborating with maintenance and management to meet residents' needs.