Resident Concierge & Gatekeeper

associacareers; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

associacareers in Miami is seeking a Front Desk Agent who is impeccably mannered and discreet. You will greet residents and guests, verify access, and serve as gatekeeper to the residences.

You will handle deliveries, monitor security, manage phone calls professionally, and coordinate with maintenance and management to meet residents' needs. The role requires customer service experience and English fluency, with a focus on confidentiality and safety.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to input and access information in the property management system/ computers/ POS system.
• Ability to perform with attention to detail, speed and accuracy.
• Work with minimal supervision.

Responsibilities

• Greet vendors, residents and their guests.
• Coordinate all deliveries of packages, flowers, restaurant food.
• Control and monitor security cameras.
• Monitor building exterior doors, and maintain a secure environment for residents.
• Monitor and controlling guest/vendor access to residential floors.
• Collaborate with other building staff personnel, and ensure residents and their guests' needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Job description

associacareers in Miami is seeking a Front Desk Agent who is impeccably mannered and discreet. You will greet residents and guests, verify access, and serve as gatekeeper to the residences.

You will handle deliveries, monitor security, manage phone calls professionally, and coordinate with maintenance and management to meet residents' needs. The role requires customer service experience and English fluency, with a focus on confidentiality and safety.