Building Concierge & Front Desk Specialist

FirstService Residential; Miami Beach (FL); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Full medical/dental/vision benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Miami Beach is seeking a Front Desk Associate to work independently with strong communication, telephone, and customer service skills. You will meet and greet residents, check guests and service providers in/out, and support access control procedures.

Responsibilities include monitoring the Emergency Response System, operating electronic security, maintaining daily logs, and promptly responding to emergencies.

Qualifications

• High school diploma or GED preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Meet and greet residents; checks guests and service providers in/out.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitasking

Emergency response

Access control

Attention to detail

Multilingual

Education

High school diploma or GED

Business/hospitality coursework

Job description

FirstService Residential in Miami Beach is seeking a Front Desk Associate to work independently with strong communication, telephone, and customer service skills. You will meet and greet residents, check guests and service providers in/out, and support access control procedures.

Responsibilities include monitoring the Emergency Response System, operating electronic security, maintaining daily logs, and promptly responding to emergencies.