Concierge Front Desk Agent

57 Ocean Condominium Association; Miami Beach (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

57 Ocean Condominium Association in Miami Beach is seeking a Front Desk Agent to greet residents and guests, manage check-ins, and coordinate with staff to maintain security and smooth operations. The role requires professionalism, strong communication, and organizational skills.

Responsibilities include answering calls, documenting daily activities, handling packages, and following emergency procedures. A high school diploma or GED, some college, and hospitality exposure are preferred for a

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software to perform tasks; strong organizational and communication skills.
• Minimum six months related experience and/or training.
• Previous front desk or concierge experience preferred.

Responsibilities

• Greet guests and maintain top standards of customer service at check-in.
• Monitor entrances and check-in policies to protect against theft.
• Coordinate with office staff to update unit owner information in the database.
• Answer phones professionally and direct calls to residents.
• Report violations and security concerns to management.
• Maintain key control system and secure keys at all times.
• Receive and deliver packages; assist Concierge when needed.
• Follow emergency procedures and contact authorities as required.
• Document daily activities and irregularities.
• Notify maintenance of issues like lights or leaks.

Skills

MS Office

Novice

Education

High School Diploma or GED

Some college preferred

Tools

MS Office

Job description

57 Ocean Condominium Association in Miami Beach is seeking a Front Desk Agent to greet residents and guests, manage check-ins, and coordinate with staff to maintain security and smooth operations. The role requires professionalism, strong communication, and organizational skills.

Responsibilities include answering calls, documenting daily activities, handling packages, and following emergency procedures. A high school diploma or GED, some college, and hospitality exposure are preferred for a