Overnight Front Desk Agent - Secure, Resident-Focused

AB ACCESS CONTROL INC; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Career advancement opportunities

Competitive compensation

Job summary

AB ACCESS CONTROL INC in Miami, FL seeks a professional Condominium Front Desk Agent to deliver exceptional service to residents, guests, vendors, and real estate professionals. The role focuses on monitoring access, verifying visitors, and coordinating with security to maintain a safe environment.

The ideal candidate must communicate clearly, stay calm in emergencies, and handle inquiries with professionalism, contributing to a welcoming community on-site.

Qualifications

• Friendly, professional, and service-oriented personality.
• Familiarity with access-control systems, surveillance cameras, visitor-management systems, and incident reporting is a plus.
• Proficient in English; bilingual candidates are strongly encouraged to apply.
• Basic computer literacy and the ability to use email, digital logs, and property-management software.
• Strong written and verbal communication skills.
• Ability to resolve concerns with a calm and customer-focused approach.
• Ability to follow policies, emergency procedures, and management instructions.
• Dependable, punctual, observant, and attentive to detail.
• Ability to remain professional during stressful or challenging situations.
• Ability to stand or sit for extended periods and lift up to 30 pounds.

Responsibilities

• Greet residents, guests, vendors, and real estate professionals in a friendly and professional manner.
• Monitor the front desk, building entrances, access-control systems, and surveillance cameras.
• Verify visitors and contact residents before granting access.
• Confirm realtor credentials, appointments, and authorized property access.
• Issue and track visitor, vendor, contractor, and realtor passes when required.
• Enforce condominium rules, policies, and access-control procedures.
• Answer telephone calls, emails, and resident inquiries promptly and professionally.
• Maintain communication with security, management, maintenance, valet, and housekeeping personnel.
• Receive, document, organize, and release packages according to building procedures.
• Monitor resident move-ins, move-outs, deliveries, and contractor activity.
• Document incidents, complaints, emergencies, and unusual activity accurately.
• Complete daily activity reports, incident reports, visitor logs, and other required paperwork.
• Respond appropriately to fire alarms, water leaks, elevator entrapments, medical emergencies, and other building emergencies.
• Notify management, security supervisors, maintenance personnel, or emergency services when required.
• Protect residents' privacy and confidential building information.
• Maintain a clean, organized, and professional front desk area.

Skills

Friendly personality

Customer service

Communication skills

Calm under pressure

Detail oriented

Punctual

Bilingual English/Spanish

Tools

Access-control systems

Surveillance cameras

Visitor-management systems

Email & digital logs

Property-management software

Job description

AB ACCESS CONTROL INC in Miami, FL seeks a professional Condominium Front Desk Agent to deliver exceptional service to residents, guests, vendors, and real estate professionals. The role focuses on monitoring access, verifying visitors, and coordinating with security to maintain a safe environment.

The ideal candidate must communicate clearly, stay calm in emergencies, and handle inquiries with professionalism, contributing to a welcoming community on-site.