Residential Broadband Technician — Install, Support & Upsell

astound; Wilsonville (OR); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

401k retirement plan with employer **匹

Insurance options: medical, dental, V,

Paid Time Off/Vacation: starting at 80

Floating Holiday: 40 hours

Paid Holidays: 7 days

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Broadband Technician I, II or III to perform residential installs and disconnects on customer premises, ensuring RF and signal levels meet specifications while delivering a positive customer experience.

You will maintain communication with leadership and dispatch, educate customers on products/services, and look for upsell opportunities. The role requires safe operation of a company vehicle and adherence to safety standards.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Maintain satisfactory driving record and have a valid driver’s license.
• Knowledge of Hand or Power Tools.
• Customer Service.
• Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn new skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.

Responsibilities

• Perform residential installs and disconnects on customer premises (data, video, phone).
• Provide positive customer experience and ensure RF/signal levels meet specs.
• Maintain communication with leadership and dispatch for productive routing.
• Educate customers on products/services and upsell where appropriate.
• Operate company vehicle safely and in accordance with policy.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Independent Work

Aptitude to Learn

Problem Solving

Education

High school diploma or equivalent

Tools

Hand Tools

Power Tools

Job description

Astound is seeking a Broadband Technician I, II or III to perform residential installs and disconnects on customer premises, ensuring RF and signal levels meet specifications while delivering a positive customer experience.

You will maintain communication with leadership and dispatch, educate customers on products/services, and look for upsell opportunities. The role requires safe operation of a company vehicle and adherence to safety standards.