Field Broadband Technician II — Install, Optimize & Educate Customers

Astound; Lanham (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision insurance

Paid Time Off

Floating Holidays

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount program

Job summary

Astound is seeking a Broadband Technician II to perform residential installs and disconnects on customer premises in Maryland, ensuring correct RF and signal levels and delivering a positive customer experience.

You will maintain open communication with dispatch, educate customers on products and services, and operate a company vehicle safely. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Entry level with 0 years of experience.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladder and hand or power tools.
• Customer service and communication skills.
• Basic computer skills and willingness to learn.
• Ability to manage time, solve problems, and work in a team or independently.

Responsibilities

• Perform residential installs and disconnects on customer premises according to standards.
• Ensure RF and signal levels meet specifications to minimize callbacks.
• Maintain communication with leadership and dispatch to optimize routes and safety.
• Educate customers on products and services, with upsell opportunities.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Customer service

Communication

Basic computer skills

Aptitude to learn

Problem solving

Time management

Teamwork

Working alone

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is seeking a Broadband Technician II to perform residential installs and disconnects on customer premises in Maryland, ensuring correct RF and signal levels and delivering a positive customer experience.

You will maintain open communication with dispatch, educate customers on products and services, and operate a company vehicle safely. This full-time role offers comprehensive benefits and growth opportunities.