Residential Broadband Technician I - Install & Educate

Astound; Temple (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Paid time off

Employee discount

Tuition reimbursement

Job summary

Astound is hiring a Broadband Technician I in Temple, TX. The role involves installation and disconnection of data, video, and phone services at customer premises, ensuring RF levels meet specs and providing customer education on offerings.

You will communicate with leadership and dispatch to maintain efficient routes, uphold safety, and pursue upsell opportunities while working with ladders and basic tools. Requires a high school diploma and a valid license.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Valid driver’s license with satisfactory driving record.
• Knowledge of ladder; hand or power tools.
• Customer service and communication skills.
• Basic computer skills.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) on customer premises per standards.
• Ensure/record RF and signal levels within specifications to reduce callbacks.
• Provide customer education on products/services and upsell opportunities.
• Maintain communication with leadership and dispatch for productive routing and safety.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Job description

Astound is hiring a Broadband Technician I in Temple, TX. The role involves installation and disconnection of data, video, and phone services at customer premises, ensuring RF levels meet specs and providing customer education on offerings.

You will communicate with leadership and dispatch to maintain efficient routes, uphold safety, and pursue upsell opportunities while working with ladders and basic tools. Requires a high school diploma and a valid license.