Entry-Level Broadband Technician: Install & Educate

Astound Broadband; Waco (TX); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life and STD

Paid Time Off

Floating Holidays

Paid Holidays

Tuition reimbursement

Employee discount

Job summary

Astound Broadband is seeking an entry-level residential installer in Texas. You will perform installs and disconnects for data, video, and phone services on customer premises, ensuring correct RF levels and quality within specs.

Duties include safe vehicle operation, strong communication with dispatch, and customer education to highlight upsell opportunities. The role emphasizes customer service, problem solving, time management, and working both independently and as part of a team.

Qualifications

• High school diploma or equivalent required.
• Entry level position with zero experience.
• Valid driver’s license and satisfactory driving record required.
• Basic computer skills and ability to learn company systems.

Responsibilities

• Performs residential installs and disconnects (data, video, phone) on customer premises per standards.
• Record correct RF and signal levels to ensure first-time fix and reduce follow-up calls.
• Maintain communication with leadership and dispatch to optimize routes and metrics.
• Provide customer education on products/services and upsell opportunities when suitable.
• Operate company vehicle safely and responsibly.
• Assist with other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Ladder

Hand Tools

Power Tools

Teamwork

Time Management

Working Alone

Problem Solving

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound Broadband is seeking an entry-level residential installer in Texas. You will perform installs and disconnects for data, video, and phone services on customer premises, ensuring correct RF levels and quality within specs.

Duties include safe vehicle operation, strong communication with dispatch, and customer education to highlight upsell opportunities. The role emphasizes customer service, problem solving, time management, and working both independently and as part of a team.