Entry-Level Residential Broadband Installer & Tech Support

Astound; Odessa (TX); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

401k with employer match

Health insurance

Dental insurance

Vision insurance

Life and STD insurance

Paid Time Off

Job summary

Astound is seeking a Broadband Technician I in Odessa, TX. You will perform residential installs and disconnects (data, video, phone) on customer premises, ensuring signal levels meet specs for a quality first visit.

You will educate customers on services and maintain safe, productive routes. The role emphasizes strong customer service, basic computer skills, and the ability to work independently in various environments.

Qualifications

• Education: High school diploma or equivalent.
• Entry level position requiring no previous experience.
• Customer service orientation and communication skills required.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) on customer premises.
• Record RF and signal levels per specs to ensure first‑time accuracy.
• Educate customers on products and services with upsell opportunities.
• Operate company vehicle safely and maintain productive routes.

Skills

Customer Service

Communication

Time Management

Problem Solving

Teamwork

Basic Computer Skills

Aptitude to Learn

Driving

Education

High School Diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound is seeking a Broadband Technician I in Odessa, TX. You will perform residential installs and disconnects (data, video, phone) on customer premises, ensuring signal levels meet specs for a quality first visit.

You will educate customers on services and maintain safe, productive routes. The role emphasizes strong customer service, basic computer skills, and the ability to work independently in various environments.