Residential Broadband Technician I

Astound; Chicago (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k with employer match

Medical/Dental/Vision/Life/STD

PTO

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound in Illinois is seeking an entry-level Residential Installer to perform on-site data, video, and phone installations and disconnects according to our standards. You will focus on delivering a positive customer experience, ensure proper RF and signal levels, educate customers on products and services, and maintain clear communication with leadership and dispatch to sustain a productive route.

This role is full-time with base pay $18–$19/hour in Illinois plus benefits, and requires safe

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: 0 (Entry Level)
• Maintain satisfactory driving record and have a valid driver's license
• Knowledge of Ladder; Hand or Power Tools
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn new skills
• Problem solving
• Time Management
• Teamwork
• Working alone

Responsibilities

• Performs residential installs and disconnects on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion.
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

Skills

Customer Service

Communication

Basic Computer Skills

Aptitude to learn

Problem solving

Time Management

Teamwork

Working alone

Ladder/Tools knowledge

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound in Illinois is seeking an entry-level Residential Installer to perform on-site data, video, and phone installations and disconnects according to our standards. You will focus on delivering a positive customer experience, ensure proper RF and signal levels, educate customers on products and services, and maintain clear communication with leadership and dispatch to sustain a productive route.

This role is full-time with base pay $18–$19/hour in Illinois plus benefits, and requires safe