Residential Broadband Installer – Customer Experience Pro

Astound; Medford (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Floating holiday

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is hiring a Broadband Technician II to install and disconnect residential services (data, video, phone) on customer premises per standards. You will verify RF and signal levels, aiming to minimize callbacks while delivering a positive customer experience.

As an entry-level role, you will coordinate with leadership and dispatch to maintain productive routes, safety, and timely completion, while educating customers on offerings and upsell opportunities.

Qualifications

• High school diploma or equivalent.
• 0 years experience (Entry Level).
• Valid driver’s license and satisfactory driving record.
• Knowledge of ladder, hand tools, and power tools.
• Customer service experience.
• Strong communication skills (verbal and written).
• Basic computer skills.
• Willingness to learn new skills.
• Problem solving abilities.
• Time management.
• Ability to work in a team and independently.

Responsibilities

• Perform residential installs and disconnects on data, video, and phone according to standards.
• Ensure RF and signal levels meet specifications to reduce callbacks and truck rolls.
• Maintain productive routes with safety and time management in mind.
• Educate customers on products and services and identify upsell opportunities.
• Operate company vehicle safely and responsibly.
• Perform other duties as assigned.

Skills

Customer service

Communication

Basic computer skills

Aptitude to learn

Problem solving

Time management

Teamwork

Independent work

Entry level

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is hiring a Broadband Technician II to install and disconnect residential services (data, video, phone) on customer premises per standards. You will verify RF and signal levels, aiming to minimize callbacks while delivering a positive customer experience.

As an entry-level role, you will coordinate with leadership and dispatch to maintain productive routes, safety, and timely completion, while educating customers on offerings and upsell opportunities.