Field Broadband Technician II: Customer-Impact Installations

Astound; Brookline (MA); Sur place; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Résumé du poste

Astound is seeking a Broadband Technician II to perform residential installs and disconnects across customer premises. You will verify RF and signal levels to specification, ensuring quality outcomes and reducing callbacks.

Maintain clear communication with leadership and dispatch to keep a productive, safe route. You will educate customers on new and existing products, with upsell opportunities where appropriate.

Qualifications

• Education requirement: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Must maintain satisfactory driving record and have a valid driver’s license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service and Communication skills.
• Basic Computer Skills and aptitude to learn new skills.
• Problem solving, Time management, and teamwork.
• Ability to work alone when required.

Responsabilités

• Performs residential installs and disconnects (data, video, phone) on customer premises.
• Ensure correct RF and signal levels within specs before completion; document results.
• Maintain communication with leadership and dispatch to optimize routes and performance.
• Provide customer education on products and services, including upsell opportunities.
• Operate company vehicle safely and responsibly.
• Other duties as assigned.

Connaissances

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working Alone

Ladder/Tools Handling

Formation

High school diploma or equivalent

Outils

Ladder

Hand Tools

Power Tools

Driver's License

Description du poste

Astound is seeking a Broadband Technician II to perform residential installs and disconnects across customer premises. You will verify RF and signal levels to specification, ensuring quality outcomes and reducing callbacks.

Maintain clear communication with leadership and dispatch to keep a productive, safe route. You will educate customers on new and existing products, with upsell opportunities where appropriate.