Field Broadband Install Technician – Customer Experience Pro

Astound; Cambridge (MA); On-site; USD 63,039,000 - 77,366,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Broadband Technician II to perform residential installs and disconnects on customer premises in Massachusetts. You will ensure correct RF and signal levels and uphold safety and service standards while delivering a positive customer experience.

You will communicate with leadership and dispatch to maintain productive routes, educate customers on products with upsell potential, and operate company vehicles safely.

Qualifications

• High school diploma or equivalent.
• Entry-level (0 years) experience.
• Valid driver's license and clean driving record.
• Ability to lift up to 75 lbs and perform physically demanding tasks.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) per standards.
• Ensure RF and signal levels meet specs to reduce callbacks.
• Maintain communication with leadership and dispatch for productive routing.
• Educate customers on products and upsell opportunities.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Aptitude to Learn

Problem Solving

Time Management

Teamwork

Working Alone

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound is seeking a Broadband Technician II to perform residential installs and disconnects on customer premises in Massachusetts. You will ensure correct RF and signal levels and uphold safety and service standards while delivering a positive customer experience.

You will communicate with leadership and dispatch to maintain productive routes, educate customers on products with upsell potential, and operate company vehicles safely.