Broadband Dispatcher I: Route & Tech Support

Astound; Portland (OR); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan with employer  |

Medical, dental, vision, life and STD

Paid Time Off starting at 80 hours/yr

Floating Holiday: 40 hours/yr

Paid Holidays: 7 days/yr

Paid Sick Leave (varies by state)

Tuition reimbursement program

Employee discount program

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services with a focus on dependable fiber infrastructure and award-winning service. We value growth, training, and an inclusive workplace where employees can make a meaningful impact in their communities.

We offer a comprehensive benefits package and a base hourly salary with opportunities for bonus. This role emphasizes communication with customers and field technicians, pre- and post-installation activities, and ensuring accuracy

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency with Microsoft Office.
• Proficiency with G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication skills

Microsoft Office

G-Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services with a focus on dependable fiber infrastructure and award-winning service. We value growth, training, and an inclusive workplace where employees can make a meaningful impact in their communities.

We offer a comprehensive benefits package and a base hourly salary with opportunities for bonus. This role emphasizes communication with customers and field technicians, pre- and post-installation activities, and ensuring accuracy