Resident WiFi & IoT Program Manager (Remote)

BH Management Services, LLC; Minnesota; Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management Services, LLC is seeking a Resident Connectivity Program Manager to lead the strategic direction and execution of resident internet and smart technology programs across a multifamily portfolio. The role requires collaboration with Property Operations, Marketing, and external partners to optimize adoption, satisfaction, and operational efficiency.

The position emphasizes data-driven decision making, program optimization, and ongoing delivery of strategic initiatives that create

Qualifications

• Bachelor- or associate-level degree in a relevant field as listed; equivalent experience considered.
• 2+ years in multifamily property management, program management, operations, or tech implementation.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication abilities.

Responsibilities

• Lead and manage Resident Internet and Smart Technology Program across the portfolio.
• Collaborate with Operations, Marketing, Centralized Operations, and external partners to maximize program performance.
• Define KPIs, track performance, and report to executive leadership.
• Oversee vendor performance, contracts, service levels, and timelines.
• Ensure program standards, compliance, and budget adherence across markets.

Skills

Multifamily property management

Program management

Communication skills

Cross-functional collaboration

Problem solving

Independent work

Customer service

Time management

Education

Associate’s degree in Business/PM/IT/Communications or related field

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Adobe products

Project management software

Job description

BH Management Services, LLC is seeking a Resident Connectivity Program Manager to lead the strategic direction and execution of resident internet and smart technology programs across a multifamily portfolio. The role requires collaboration with Property Operations, Marketing, and external partners to optimize adoption, satisfaction, and operational efficiency.

The position emphasizes data-driven decision making, program optimization, and ongoing delivery of strategic initiatives that create