Remote Resident WiFi & IoT Program Lead

BH Management Services, LLC; Lexington (KY); Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead connectivity and IoT initiatives across our portfolio. The role partners with Property Operations, Marketing, and external vendors to optimize resident experiences and drive efficiency.

The candidate will own program strategy, manage KPIs, and oversee multiple installations, upgrades, and budgetary compliance. Strong collaboration and data-driven decision making are essential.

Qualifications

• Associate’s degree preferred; equivalent education considered.
• 2+ years of multifamily property management or program management experience.
• Ability and willingness to travel up to 60% (local and overnight).
• Proficiency with Microsoft Office Suite and project management tools.

Responsibilities

• Lead the Resident Internet and Smart Technology Program strategy across the portfolio.
• Develop initiatives to improve operational efficiency and resident satisfaction.
• Define, track, and report on program goals, KPIs, and performance metrics to leadership.
• Evaluate program effectiveness and implement enhancements based on data and insights.
• Ensure consistent program execution and standards across markets and communities.
• Build and maintain strong relationships with national partners, vendors, and internal stakeholders.

Skills

WiFi experience

SmartHome knowledge

Project management

Stakeholder collaboration

Travel readiness

Education

Associate’s degree

Tools

Microsoft Office

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead connectivity and IoT initiatives across our portfolio. The role partners with Property Operations, Marketing, and external vendors to optimize resident experiences and drive efficiency.

The candidate will own program strategy, manage KPIs, and oversee multiple installations, upgrades, and budgetary compliance. Strong collaboration and data-driven decision making are essential.