Resident Services Supervisor: Customer Experience & Ops

Irvine Company Chicago; Aliso Viejo (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health benefits

Job summary

Irvine Company Apartment Communities is seeking an Assistant Manager to oversee daily operations of the operating unit, promptly handle resident escalations, and support the Resident Services team with guidance and mentorship.

The role emphasizes customer service, HOA-like governance, and accountability for documentation, accounting processes, and technology adoption to improve efficiency across communities in California.

Qualifications

• High School Diploma, GED or equivalent experience.
• Experience with CRM/ERP systems preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provides excellent customer service by anticipating needs, owning issues, and resolving questions promptly.
• Supervises and maintains community areas and units to company standards, identifying potential hazards.
• Oversees completion of administrative resident services tasks and retention activities with accurate documentation.
• Provides hands-on training and mentorship to resident services associates to boost engagement and performance.
• Ensures audit compliance to SOPs.
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing use of new and existing technologies.

Skills

Google Suite

CRM/ERP systems

Strong communication

Education

High School Diploma or GED

Tools

Salesforce

RealPage

Coupa

Job description

Irvine Company Apartment Communities is seeking an Assistant Manager to oversee daily operations of the operating unit, promptly handle resident escalations, and support the Resident Services team with guidance and mentorship.

The role emphasizes customer service, HOA-like governance, and accountability for documentation, accounting processes, and technology adoption to improve efficiency across communities in California.