Apartment Community Leader & Guest Experience Champion

Irvine Company; Irvine (CA); On-site; USD 83,000 - 107,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities is seeking a proactive Community Manager to lead all aspects of property operations in Irvine, CA. You will guide onsite teams, drive resident relations, and oversee financial performance to meet company targets, while maintaining Irvine Company standards and a strong service culture.

You will collaborate with maintenance and other departments on projects, monitor key metrics, and ensure compliance with policies.

Qualifications

• Two years of management experience in a customer service environment.
• Leasing experience is preferred.
• Ability to communicate clearly in English, verbally and in writing.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
• Manages financial performance of property including budget variances, input for budget/forecast, and opportunities to increase revenue.

Skills

Management

Customer service

Communication skills

Leasing experience

Education

High school diploma

Job description

Irvine Company Apartment Communities is seeking a proactive Community Manager to lead all aspects of property operations in Irvine, CA. You will guide onsite teams, drive resident relations, and oversee financial performance to meet company targets, while maintaining Irvine Company standards and a strong service culture.

You will collaborate with maintenance and other departments on projects, monitor key metrics, and ensure compliance with policies.