Community Operations Leader: Resident Experience & Growth

Irvine Company Chicago; San Diego (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities, a division of Irvine Company, is hiring a Community Manager to oversee all phases of community operations, including leading the onsite team, driving financial performance, enhancing resident relations, and preserving the property’s appearance.

You will train staff, coach leasing activity, partner with maintenance and other departments, and ensure Irvine Company standards are met while delivering best-in-class service.

Qualifications

• High school diploma.
• Two years management experience in customer service environment; leasing experience preferred.
• Valid California driver’s license; maintain vehicle liability insurance as required by state law.
• Ability to communicate clearly and effectively in English; multilingual ability a plus.
• Occasional travel required.
• On call as needed for after-hours emergencies.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns.
• Training, onboarding, and development of all team members with focus on employee engagement and retention; coach and develop direct reports.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
• Manage financial performance of property including budget variances, input for budget and forecast, and opportunities to increase revenue.
• Ensure condition and quality meet Irvine Company standards.
• Develop and manage resident communications.
• Anticipate resident relations challenges and demonstrate problem solving skills.

Skills

Leadership

Customer service

English communication

Education

High school diploma

Job description

Irvine Company Apartment Communities, a division of Irvine Company, is hiring a Community Manager to oversee all phases of community operations, including leading the onsite team, driving financial performance, enhancing resident relations, and preserving the property’s appearance.

You will train staff, coach leasing activity, partner with maintenance and other departments, and ensure Irvine Company standards are met while delivering best-in-class service.