Resident Experience & Maintenance Leader

Jobs2Web; Irvine (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Irvine Company Apartment Communities, a division of Irvine Company, is seeking a service manager to lead the maintenance team across communities in California. You will oversee service requests, unit turns, vendor coordination, and capital projects to ensure top-performance and resident satisfaction.

The role emphasizes training, safety compliance, budget oversight, and metrics monitoring, with on-call duties and weekend/holiday coverage as needed.

Qualifications

• High School Diploma.
• Five to seven years supervisor experience in maintenance operations; knowledge of repair, tools and safe work practices.
• Regular, consistent and timely attendance required.
• On call required for after hours emergencies; Schedule may require work on weekends, holidays and evenings.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Leads, develops, coaches all maintenance associates; schedules daily activities, maintenance service requests and unit turns; conducts formal and informal meetings with associates including 1:1’s, performance management process and associate feedback.
• Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation
• Coordinates and performs service requests in accordance with company standards; monitors unit turn times and coordinate vendor schedules; inspects all turns to ensure completed to standard; ensures supply rooms and work areas are clean, well organized and maintained according to company standards.
• Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
• Manages maintenance budget; manages inventory of parts and supplies and ensure costs are minimized and adheres to budget; communicates and prepares required reporting outlining budget variances and recovery plan.
• Monitors key performance metrics; ensures plans are in place to achieve company targets.
• Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.

Education

High School Diploma

Job description

Irvine Company Apartment Communities, a division of Irvine Company, is seeking a service manager to lead the maintenance team across communities in California. You will oversee service requests, unit turns, vendor coordination, and capital projects to ensure top-performance and resident satisfaction.

The role emphasizes training, safety compliance, budget oversight, and metrics monitoring, with on-call duties and weekend/holiday coverage as needed.