Community Operations Lead – Resident Experience

Irvine Company; Irvine (CA); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Irvine Company Apartment Communities is looking for an Assistant Community Manager to support daily operations and drive a customer-service oriented culture across residents, prospects, vendors and employees.

You will help with move-in/out, renewals, evictions, and lease documents while supervising a team and ensuring property standards and compliance are maintained. Multilingual abilities are a plus.

Qualificações

• High School Diploma required.
• 1+ year experience in customer service; leasing experience preferred.
• Ability to work evenings, weekends and holidays.
• Valid driver’s license and valid vehicle insurance.
• Regular, consistent and timely attendance required.
• Strong verbal and written English communication; multilingual ability is a plus.

Responsabilidades

• Lead day-to-day operations alongside Community Manager and drive customer service excellence.
• Train, onboard, and develop team members to sustain employee engagement and retention.
• Assist residents with ICAC processes including move-in/out, transfers, and renewals; process applications.
• Handle resident complaints and communicate resolutions to leadership.
• Oversee ledger activities including fee adjustments and invoicing, and complete month-end delinquency reviews.
• Conduct property inspections and maintain Irvine Company standards through regular walks.
• Track key performance metrics and implement plans to meet targets; participate in audits and policy compliance.

Conhecimentos

Customer service

Team leadership

Training & development

Communication skills

English proficiency

Multilingual ability

Formação académica

High School Diploma

Descrição da oferta de emprego

Irvine Company Apartment Communities is looking for an Assistant Community Manager to support daily operations and drive a customer-service oriented culture across residents, prospects, vendors and employees.

You will help with move-in/out, renewals, evictions, and lease documents while supervising a team and ensuring property standards and compliance are maintained. Multilingual abilities are a plus.