Community Operations Lead – Resident Experience

Jobs2Web; Irvine (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Irvine Company Apartment Communities is looking for an Assistant Community Manager to support daily operations and drive a customer-service oriented culture across residents, prospects, vendors and employees.

You will help with move-in/out, renewals, evictions, and lease documents while supervising a team and ensuring property standards and compliance are maintained. Multilingual abilities are a plus.

Qualifications

• High School Diploma required.
• 1+ year experience in customer service; leasing experience preferred.
• Ability to work evenings, weekends and holidays.
• Valid driver’s license and valid vehicle insurance.
• Regular, consistent and timely attendance required.
• Strong verbal and written English communication; multilingual ability is a plus.

Responsibilities

• Lead day-to-day operations alongside Community Manager and drive customer service excellence.
• Train, onboard, and develop team members to sustain employee engagement and retention.
• Assist residents with ICAC processes including move-in/out, transfers, and renewals; process applications.
• Handle resident complaints and communicate resolutions to leadership.
• Oversee ledger activities including fee adjustments and invoicing, and complete month-end delinquency reviews.
• Conduct property inspections and maintain Irvine Company standards through regular walks.
• Track key performance metrics and implement plans to meet targets; participate in audits and policy compliance.

Skills

Customer service

Team leadership

Training & development

Communication skills

English proficiency

Multilingual ability

Education

High School Diploma

Job description

Irvine Company Apartment Communities is looking for an Assistant Community Manager to support daily operations and drive a customer-service oriented culture across residents, prospects, vendors and employees.

You will help with move-in/out, renewals, evictions, and lease documents while supervising a team and ensuring property standards and compliance are maintained. Multilingual abilities are a plus.