Resident Services & Operations Coordinator

FirstKey Homes; Marietta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

FirstKey Homes is seeking a Service Coordinator to support service operations, acting as the central administrative link between residents, service teams, and vendors. You will schedule work orders, manage updates, and triage requests to ensure timely completion.

Under the Service Manager, you will triage work orders, provide residents with timely updates, and coordinate with technicians and vendors to maintain a high level of resident satisfaction.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of experience in an administrative, customer service, or operations support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience managing work orders, scheduling, and coordinating service tasks.
• Exposure to data tracking and reporting tools (Power BI preferred) for monitoring service trends and operational insights.
• Strong verbal and written communication skills, with the ability to interact professionally with residents, service teams, and vendors.

Responsibilities

• Coordinate and manage service requests, scheduling, updating, and closing work orders, while assigning technicians and vendors for efficient routing and timely service.
• Serve as the primary point of contact for residents, managing service requests, scheduling, and follow-ups via phone, email, and resident tickets.
• Respond to and manage resident service tickets, addressing resident inquiries, escalating urgent issues, and ensuring timely follow-ups.
• Collaborate cross-functionally with service teams and property operations to ensure a seamless resident experience and timely issue resolution.
• Communicate with vendors and service teams, confirming work order assignments, verifying work completion, and resolving scheduling conflicts.
• Monitor work order progress and follow up on outstanding service requests, escalating as needed to the Service Manager or Lead Technician.
• Use Power BI and other reporting tools to track service trends, assess response times, and provide insights on operational needs.
• Identify scheduling gaps, delays, or inefficiencies, bringing them to the attention of the Service Manager and/or Lead Technician.
• Maintain accurate records in work order systems, ensuring compliance with company policies and reporting requirements.
• Support the Service Manager and Lead Technicians with data entry, performance tracking, and service-related administrative tasks as needed.

Skills

High-Volume Communication

Time Management

Data Analysis & Reporting

Attention to Detail

Problem-Solving

Vendor & Technician Coordination

Resident-Focused Approach

Technical Proficiency

Collaboration & Teamwork

Education

High School Diploma or equivalent

Tools

Power BI

Yardi

Facilgo

CRM/Customer Service Software

Job description

FirstKey Homes is seeking a Service Coordinator to support service operations, acting as the central administrative link between residents, service teams, and vendors. You will schedule work orders, manage updates, and triage requests to ensure timely completion.

Under the Service Manager, you will triage work orders, provide residents with timely updates, and coordinate with technicians and vendors to maintain a high level of resident satisfaction.