Property & Resident Services Coordinator

FirstKey Homes, LLC; Marietta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

FirstKey Homes, LLC is seeking a Property Administrator to support residents and Property Managers, ensuring timely completion of daily tasks and high-quality service. You will manage resident inquiries, move-ins, renewals, and compliance-related activities in a fast-paced environment.

The role emphasizes strong communication, organization, and coordination with multiple teams, including Renewals, HOA, and Compliance. Proficiency in Microsoft Office and Yardi Voyager is preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of administrative or similar experience.
• Strong proficiency with Microsoft Office applications.
• Experience with Yardi Voyager or similar property management software preferred.
• Spanish proficiency (written and spoken) is a plus.

Responsibilities

• Act as primary point of contact for FirstKey Residents, managing tickets, visits, and requests to resolve inquiries and escalations with exceptional service.
• Ensure rental payments are posted on time and assist with collections and delinquency efforts.
• Assist Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure renewals.
• Assist future residents with move-in: guidance, funds collection, orientation, and move-in codes.
• Assist with HOA violations and city citations with HOA and Compliance teams.
• Schedule municipal inspections and prepare paperwork for compliance (rental licensing, occupancy certificates, etc.).
• Engage in outreach campaigns to residents throughout lease terms.
• Other duties as needed per company requirements.

Skills

Active listening

Critical thinking

Problem‑solving

Time management

Clear communication

Attention to detail

Dependability

Team collaboration

Goal setting

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi Voyager

Job description

FirstKey Homes, LLC is seeking a Property Administrator to support residents and Property Managers, ensuring timely completion of daily tasks and high-quality service. You will manage resident inquiries, move-ins, renewals, and compliance-related activities in a fast-paced environment.

The role emphasizes strong communication, organization, and coordination with multiple teams, including Renewals, HOA, and Compliance. Proficiency in Microsoft Office and Yardi Voyager is preferred.